1.1 A non-refundable 25% deposit is taken upon booking for hotel stays, full balance is payable on departure.
1.2 A non-refundable 50% deposit is taken upon booking for package reservations, with the full balance due 6 weeks prior to arrival.
1.3 Any special offers cannot be used in conjunction with any other offer, and if conditions are not fully met, then the standard tariff will apply.
1.4 Booking alterations must be made 6 weeks prior to arrival and will be subject to the agreement of St Moritz Management.
2.1 Cancellations must be received in writing.
2.2 Cancellations in excess of 14 days of arrival, will forfeit the deposit paid at the time of booking.
2.3 Cancellations inside 14 days of arrival will forfeit 100% of the total cost of the stay, in the event we are unable to re-let the room.
2.4 If cancelling with 14 days of arrival the total cost is payable at the time of cancellation, in the event the room is re-let we will refund any monies owed less the deposit paid.
2.5 Package reservations are non-refundable and charged at 100% of the cost of the stay within 6 weeks of arrival.
2.6 Monies paid at the time of booking are non-transferrable, nor will be given as a credit.
2.7 Group cancellations (6 bookings or more) – are liable for the total cost of the group booking within 6 weeks of arrival.
2.8 We strongly recommend that your own suitable travel/holiday insurance is in place at the time of booking.
Baby listening facilities are not available. The safety and wellbeing of all children is solely the responsibility of the parents/guardians. Travel cots can be provided and will be placed within the parent/guardians room.
3.1 Pets are not accepted within the Hotel except for guide dogs.
3.2 Hotel charge cards will only be issued to other members of the party (14 years & over) with the authorisation of the lead guest. All purchases must be signed for.
3.3 Hotel room and apartment guests are able to use all leisure facilities as part of their room rate. Spa, Restaurant, Coffee Shop and Bar facilities are also available for guest’s use where charges will apply.
3.4 In accordance with the no-smoking legislation, St Moritz Hotel is a smoke free premises and smoking is not permitted. The designated smoking area is under the canvas awnings adjacent to reception. Smoking in a room will incur an additional cleaning charge of £140.00 to render the room smoke free again.
Whilst St Moritz makes every effort to ensure the accuracy of the property descriptions they are inevitably subjective and are for guidance only. If there are points of particular importance please contact St Moritz to clarify information.
4.1 Whilst St Moritz has taken all reasonable steps to ensure that the information contained in its brochures, websites, tariffs, leaflets, advertisements and any other form of promotional material are accurate, St Moritz reserves the right to alter, substitute or withdraw any service, facility or amenity.
4.2 If, in the interest of health & safety, a facility has to close, St Moritz will endeavour to re-open it as soon as possible.
St Moritz cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property and its plumbing, gas, electrical or otherwise, or exceptional weather.
5.1 No responsibility is accepted for loss or damage of property, vehicles or vehicle contents belonging to the Lead Guest or any member of the party during the occupancy.
5.2 If due to reasons beyond the control of St Moritz, the accommodation is not available whatsoever, St Moritz will refund the deposit, but St Moritz will be under no further liability towards you.
5.3 The hotel reserves the right to refuse any bookings.
5.4 Failure to comply with any of the booking conditions may result in the party being asked to leave immediately.
St Moritz Hotel & Garden Villas Ltd, Trebetherick, Wadebridge, Cornwall PL27 6SD
Tel 01208 862242 Fax 01208 862262